Contacts overview
Everyone on your mailing lists. Add them one at a time, edit them, or import a batch from CSV.
Everyone on your mailing lists. Add them one at a time, edit them, or import a batch from CSV.
Each contact has an email address, belongs to one mailing list, and carries a status, language, optional tags, optional topics, and any custom fields you defined for that list.
Contact statusesConfirmed contacts receive campaigns. Unconfirmed contacts have signed up but not yet completed double opt-in, so they are skipped until they confirm. Unsubscribed ones stay in the list for history but are skipped on sends. Bounced means the address rejected mail before, so we hold it back automatically.
Add a single contact
- Click "New contact" in the top-right action menu.
- Pick the mailing list (required, and locked once saved — you cannot move a contact between lists by editing).
- Fill in the email and any custom fields the list requires, then save.
Adding many at once?Use the CSV import wizard from the actions menu — it handles duplicates and field mapping for you.
What's the difference between unsubscribing a contact and deleting one?
Unsubscribed contacts stay in your list — they stop receiving mail, but their history (which campaigns they got, opened, and clicked) is kept. Deleting wipes the whole record, history included. Nine times out of ten you want unsubscribe.
Can I resubscribe a contact who unsubscribed?
Not from your side. They have to opt in again themselves via your subscribe form. Flipping the status back to Confirmed manually breaches GDPR, since you no longer have permission to mail them.
Why does a contact have status Bounced, and can I fix it?
Bounced means the receiving mail server rejected delivery — usually the address no longer exists or the mailbox is full. We hold the address back so future sends don't damage your sender reputation. If you know the address is valid again, edit the contact and set the status back to Confirmed.
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Updated about 9 hours ago